Bimotal Service
Get service, understand our warranty, learn how to install, and sign up to be a certified installer on this page
Get Service
Please fill out the form below to provide us with information about your issue and we’ll get you back on the trail asap.
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Bimotal’s Warranty
In the event that you run into an issue, we stand behind our products with an industry-standard warranty. Once your warranty coverage expires, we will work with you to fix or replace drive units and parts as affordably as possible. If you would like to submit a warranty request, please use the service form below.We’ve spent the past several years working the kinks out of Elevate to bring you a small, lightweight, high-performance electric solution. We are proud of the end result and are confident in the long term reliability of Elevate based on extensive trail and lab testing. download pdf of warranty
Bimotal Elevate
Installation Guide
Looking for information on how to install Elevate on your bike? The Elevate Installation Manual has you covered.
The manual was written for installers and bike shops and should be familiar if you’ve worked on bikes before. It is heavy on graphics and covers compatibility, different brake sizes, and all other aspects of installation. We put months of effort into this manual and have decided to share it publicly. Our hope is to build a community of enthusiasts knowledgeable about Elevate! download pdf of installation instructions
Bimotal Integration Guide
Interested in designing a frame around Elevate or making a custom Elevate mount for another application? The Elevate Drive Unit Integration Guide has all the specs you’ll need. Please note, we do not currently have bandwidth to support unique applications beyond circulation of this document and our installation guide. download pdf of integration guide
Become a certified installer
Are you a shop looking to offer your customers a unique option for electrifying your customers’ bikes? Are you an independent professional bike mechanic? Are you an Elevate user that knows your way around bike parts? We are looking for installation partners to help get Elevate on bikes around the world.If you are interested in working with us, please fill out the form below and we will get back to you with follow up details. send request